Course Overview
This course helps dental nurses and team members understand how to deliver excellent customer service in a dental setting. It covers the key skills needed to make patients feel welcome, respected, and well cared for at every stage of their visit.
Aims
- To make patients feel at the centre of everything we do
- To help the dental team speak and act in a professional and friendly way
- To improve how patients feel about their experience
- To support the team in dealing with feedback and complaints in a positive way
Objectives
By the end of this training, you should be able to:
- Speak clearly and kindly to patients
- Handle complaints or concerns calmly and professionally
- Help make the practice feel welcoming and inclusive for everyone
- Understand how to use patient feedback to make improvements
- Follow GDC guidance when speaking and interacting with patients
Outcomes:
After this training, you will:
- Feel more confident when speaking with patients
- Be able to help solve problems and answer questions
- Understand how to stay professional in all situations
- Know how to support patients with different needs
- Help create a team that works well together and puts patients first
GDC Development Outcomes:
A, B
Review date:
January 2027
